Category Archives: business access

Hearing Loop Advocacy Talking Points

Loop Minnesota Posted on by

Spread the word

Advocates speak in favor of a particular cause with the purpose to inform and to change behavior. In this case, the “cause” is equitable access to communication for the hard-of-hearing in loud, echoey places by means of hearing or induction loops.

Although nobody needs to be a “loop specialist”, it is important to be reasonably familiar with some basic facts of the technology. Also, a polite, non-confrontational approach makes people more willing to listen.

And so, how can people make an impact and convince decision makers that a hearing loop would be indeed a good investment for their places of worship, convention venues or business areas, such as information or customer service windows? Following are some tips that can be considered while making a case for loops.

  1. Personal Experience.

 

Describe in a few words how connecting hearing aids to loops by means of telecoils improves clarity of speech, fosters inclusion and improves quality of life. Make it your story. By now, just about every family has at least one relative who struggles with hearing loss. An emotional appeal can be quite effective.

2. Sound Demonstration

From your smartphone or laptop, share a YouTube to illustrate the difference between the un-looped and looped sound environments. Although there are others, here are two examples:

New York Subway station: https://www.youtube.com/watch?v=Ahbz0VvlZF0

Church readings: https://www.youtube.com/watch?v=XOKuf_Eu1J4

3. Basic explanation of how a loop & telecoil system works – if asked.

Note: The actual hearing loop is an electrical wire. Telecoils are wireless antennas in hearing instruments.

Sound from a speaker’s microphone activates the hearing loop wire. Telecoils in hearing instruments tap into the magnetic energy of the loop. The magnetic signals transfer wirelessly to the hearing instrument, which changes them back into audible sound. The audible signal is now clearer and stronger without any or minimal background noise.

Detailed explanations can be found at loopminnesota.org. People can also contact us for more information.

5. Know some of the advantages that loops provide

  • Once installed, they are long-lasting and virtually maintenance-free
  • Loops are invisible and discreet, which eliminates the risk of stigma attached to hearing loss
  • Loops are user-friendly and easy to use
  • Loops make businesses accessible to the hard-of-hearing. Advertise your loop!
  • Hearing loops for service windows, check-out counters and information desks are becoming quite popular. 2-way communication systems tied in with a loop are available as kits. All-in-one portable devices are also popular. There are plenty of choices out there. These are some examples for starters.

 

6. What about disadvantages?  

  • The physical installation is often seen as an invasive drawback. Loops for larger areas – places of worship, libraries, convention halls or meeting rooms – are best installed during new construction or during venue refurbishments.
  • Cost. This depends on the size of the loop and on the complexity of the design. It is best to have a certified loop contractor do an on-site inspection.

 

7. Gratitude and follow-up

  • Thank people for their time and their willingness to listen.
  • Ask if and when you can check back with them. Usually, other members or committees have to be consulted on the feasibility of the project. However, it is important to keep the channels open and the discussion going.

 

In the end,

It is up to those who are hard-of-hearing to advocate on their own behalf for equitable communication access by means of hearing loops. For now, loops and telecoil systems are the only and best bet for helping hard-of-hearing people understand speech clearly in large, loud and echoey places. So, spread the word on the communication advantages of hearing loops in the interest of inclusion and quality of life.

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Note: Any links to websites or mention of products or technology are for information and illustration only. Loop Minnesota does not favor or endorse one brand, manufacturer or distributor over others.

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Also visit my website hearing-loss-talk.com where I post blogs on all sorts of issues concerning hearing loss.

 

 

 

 

Advocacy for Hearing Loops and Telecoils

Loop Minnesota Posted on by

Advocacy for Hearing Loops and Telecoils

Improved hearing and understanding: A matter of communication access

Hearing loops and telecoils work together to help hearing-challenged people hear and understand speech more clearly and effortlessly, especially in loud places. Therefore, Advocacy for hearing loops and telecoils means standing up for communication access for those with hearing loss.

Yet, way too many people do not know about the advantages of these universal, non-proprietary communication systems – what they are or how they work. Advocacy can change this by educating and spreading the word to others with hearing loss as well as within the communities at large.

So what is advocacy?

Advocacy may simply mean standing up for oneself or speaking out on things that must be changed in some way. However, raising an issue and making a case on their own can be hard for people. Those with hearing loss may prefer to connect with groups that advocate for Hearing Loop systems as well as for assistive technology in general, such as Loop Minnesota.

Advocacy for Hearing Loops!

Hearing loops – also called Induction loops – can raise the SNR (Speech-to-Noise Ratio) to levels that hearing aids by themselves cannot do. Even with changing technology, loops are to this day the only means for connecting many people to the same sound source in large venues such as meeting rooms, churches, convention halls etc. Besides, they work the same way worldwide!

Hearing loops come in all sizes covering small rooms such as TV dens as well as whole arenas. Desk top or countertop versions are designed to ease communication for daily living. They make businesses accessible at customer service windows, check-out counters, bank teller windows etc.

The telecoil or T-coil connection

Hearing loops are accessed by means of wireless antennas, called telecoils or T-coils. They are located in most hearing aids, cochlear implants and in portable devices. In hearing instruments, the telecoils must be activated and tuned by the instrument specialist at the time of purchase and the client must be instructed in their use.

The telecoils tap into the magnetic energy field generated by an activated hearing loop. Background noise is greatly diminished or even eliminated. A speaker’s voice becomes clearer and listening less tiring.

And so, hearing loop and telecoil work together as a communication system. They are a team. One without the other is worthless. And this is why we must advocate for both.

Advocacy for telecoils!

Do you know if your hearing aids have telecoils? Were you ever told about them? Some States have a mandate that requires that patients be informed about the use of telecoils when they buy hearing instruments. Minnesota has an acoustics & hearing loop mandate but not a T-coil mandate. At least not yet.

And so, we must inspire our State audiology and HID (Hearing Instrument Dispenser) groups to inform clients about all of their communication options.

Also, hearing aid and cochlear implant manufacturers must be encouraged to keep installing telecoils in their instruments. Email, Tweet – whatever works.

In the end, it is up to us. In so many ways, improved access to communication rests with our hearing loss communities – what we need and want and for what we are willing to stand up.

Note: Any links to websites are for information and illustration only. Loop Minnesota does not favor one brand, manufacturer or distributor over others.

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Also visit my website hearing-loss-talk.com where I post blogs on all sorts of issues concerning hearing loss.

Hearing Loop Solutions for Daily Living

Loop Minnesota Posted on by

Hearing Loop Solutions for Daily Living

Small but practical

Traditionally, people think of the installation of pricey hearing loops in large, noisy venues where communication  for those with hearing loss is close to impossible. Here, one might mention meeting/conference rooms in workplaces or in libraries; auditoriums; places of worship; convention halls etc.

But these are not the places where we spend significant amounts of time in daily life. Yet, understanding speech in background noise is an ongoing challenge, especially in smaller groups and during one-on-one conversations, at home or at work.

Earlier, I had mentioned the usefulness of a neckloop and of desk loops for businesses. These desk loops are basically dual intercom systems that can be tied to a hearing loop.

However, I came across some interesting and practical loop ideas while searching for everyday and more affordable applications of loop technology. Remember that telecoils are necessary for tapping into a hearing loop.

Check it out

As always, the links for different products are for information and illustration only, as Loop Minnesota does not favor one manufacturer or distributor over another.

Make sure that you read all the instructions and specifications regarding the equipment. Are any other accessories required, such as amplifiers, batteries or microphones. Discuss your needs, prices and installation details with a specialist. Might it be a good idea to get professional help so that the system is installed correctly?

The mat can be placed on or below a non-metal chair so that one sits in the loop. Or, it can be on the floor in front of a customer service window, for example for people to step into the loop.

Yet, might the mat be a tripping hazard? How about people in wheelchairs or with walkers? These are installation details to be discussed with the representative.

  • Intercom loops for homes, apartment buildings or businesses.

Going to visit friends in an apartment building with a fuzzy intercom? What was that? Wha-whup. I-boo-penny. Instead, it would be nice to hear: Come on up. I’m in two-twenty.

There is help for this:

www.ampetronic.com/wp-content/uploads/2018/03/UP39701-4-HLS-2C-datasheet-interactive-V005.pdf

These are just some examples. There are many more manufacturers and vendors of hearing loop systems. So, where would you like to hear and understand better? I bet there is a loop for that.

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For any questions or suggestions regarding hearing loops, contact us.

Also visit my website: hearing-loss-talk.com where I blog about all sorts of topics related to hearing and hearing loss.

Hearing Loops for Businesses

Loop Minnesota Posted on by

Hearing Loops for Businesses

Shortcomings in equitable access

Although totally necessary, COVID-19 safety precautions have led to serious communication issues for those with hearing challenges ─ over 20 percent of the population.

While all customers and clients need equitable access to communication at any time, the Coronavirus has uncovered the fact that many businesses have few if any ways of accommodating hearing loss for everyday business transactions.

No more lipreading

Speechreading (lipreading), an important communication method for those with hearing loss has become pretty much impossible these days. Keeping at a distance weakens sound signals, which are further muffled by facemasks and plastic or glass barriers. Facial expressions are no longer visible. And then, there is no other accommodation!

Even as the COVID pandemic rages on and safety precautions are all important, tending to daily business should not be a dreaded chore because of lack of access. And that access should be discreet, wireless and touchless while providing sound clarity.

Counter Hearing Loops can help.

These have been around for some time and are very common overseas. They are simpler, faster and less expensive to install than whole area loops. There are even portable versions.

Clients can tune into the loop sound signal by activating the telecoils in their hearing aids, cochlear implants or portable T-coil devices. No yelling. No overly amplified, embarrassing cacophony. No need for unhygienic access devices.

Get information

When it comes to sound access, every situation is different. Therefore, it is important to do some research and to get information from knowledgeable sources. Get started by Contacting Us.

Advertise!

Once counters or kiosks have been made accessible, include this information in your advertising material. Let people with hearing loss know that you are inclusive and that equitable access is an important business concern.

The blue-and-white hearing loss symbol marked with a prominent “T” (for telecoil or T-coil), tells customers that they have loop access and which waiting line or service desk to choose.

Disclaimer: The above web address links are provided for information and illustration only. Loop Minnesota does not favor one manufacturer, company or supplier over another.