Author Archives: Monique Hammond

Finding Auracast™ Assistive Listening?

Loop Minnesota Posted on by

Auracast™ is the latest hot topic in audio & hearing research and technology. Articles are written about it. It is debated and discussed in hearing loss and accessibility meetings. Hearing aids and cochlear implants are sold as Auracast-ready. But what does this all mean? What is Auracast™ and where can we find it to experience it?

New technology in a worldwide market.

Commonly referred to as Auracast™ Broadcast Audio, this is a new and evolving Bluetooth® trademark Assistive Listening System (ALS) for public and personal use. The technology is added to the list of already existing access options, such as FM, IR, hearing loops and WiFi. That said, all currently available technologies remain relevant and Auracast™ will coexist with them into the future.

In this emerging and competitive worldwide market, it takes time for manufacturers, installers and venues to catch up with Auracast™ broadcasting and for audiences to become ready for Auracast™ receiving. Right now, we still need it all. Note that those with telecoils in their hearing aids or CIs will also be able to connect to Auracast™ Broadcasting by plugging a neckloop into the provided Auracast™ receivers.

Broadcasting and receiving

Auracast™ uses L.E. (Low Energy) Bluetooth Audio to broadcast (transmit) sound wirelessly from one Auracast™ transmitter to many Auracast-ready receivers (listening devices). Bluetooth compatibility between Auracast™ transmitters and Auracast™ receivers enables people to share their audio with others. The technology promises improved sound quality. But those who are hard-of-hearing may wonder how well Auracast™ will perform in background noise, their archenemy?

Transmitters can be anything from integrated commercial Auracast™ broadcasting units to Auracast-enabled TVs, laptops, pads, computers and smartphones. Receivers are Auracast-compatible listening devices and instruments, such as earbuds, headsets, hearing aids, cochlear and bone-anchored implants and smartphones.

So, where can one listen to Auracast™?

This is a bit of an issue. In the State of Minnesota, no Auracast-broadcasting venues are currently known to Loop Minnesota nor to the people who contact us because they want to listen to the advertised clearer sound with their Auracast-ready hearing aids or cochlear implants.

As of this writing, one could say that public broadcasting installations lag behind advertising & sales efforts, media attention and people’s expectations. Of course, practical issues like pricing and the availability of reliably trained local installers may also contribute to delays.  

That said, Auracast-listening opportunities might already be out there. But where?  If anybody knows of an Auracast-equipped broadcasting venue in our State, please let Loop Minnesota know. Contact us through this website. We want to establish an Auracast™ location list for our website – as we have done for Hearing Loops.

Getting ready

Eventually, Auracast™ will come to venues near us. Meanwhile, consumers are advised to check on the Auracast™ status of new purchases, such as hearing & listening technologies, home entertainment equipment, smartphones etc.  Although Auracast™ access in public places will happen gradually over time, we want to get ready. But for now – we watch and wait.

Senior Living Hearing Assistance? Ask About it!

Loop Minnesota Posted on by

By now, it is well known that Aging tops the list of the many causes of hearing loss. The older people become the more problems they have hearing and understanding speech in background sound. This seriously limits socializing for those who hope to find new friends and connections in Senior Living facilities, their new homes.

Sadly, it is not a given that Senior Living places meet the communication needs of the hard-of-hearing (HOH). This has become apparent during personal visits to such facilities. Also, Loop Minnesota gets requests for information about assistive hearing technology from residents.

Limits to participation and quality of life

At issue: Community & Activity locations often lack appropriate accommodation for those with hearing challenges. People feel excluded from participating in physical, religious and leisure activities. Maybe facilities count on residents having hearing aids. However, hearing aids also have their limits in noise-confused environments.

Hearing loss increases the risks for isolation, depression and even dementia. And so, one would expect Senior Living facilities to advertise Hearing Access technology prominently in ads that cater to older adults, their target population with varying degrees of hearing challenges.

Ask about available Hearing & Listening technology

Unfortunately, most people don’t think to ask about communication access when they choose their future homes. If possible, go for an on-site visit and see for yourself. Besides the marketing agent who is usually the “Tour” guide, ask to speak to the AV (Audio-visual) technician.

What kind of hearing accommodation is available? Who operates and maintains the system(s)? Are staff trained in their use? Do residents know that hearing assistance is available, and do they know how to use it?

Public Address (PA) systems are the most common. It was explained to me that they are easy to handle and have plenty of volume. However, louder is not necessarily better for those with hearing loss. It can actually make things worse.

That said, well-maintained and upgraded loudspeaker – or PA – systems are a good start. They also support the addition of other choices, such as hearing loops and/or neckloops to be used with T-coil-equipped hearing aids, FM (Frequency Modulation – basically a radio system), Infra-Red (IR) and Wi-Fi. These technologies can and will coexist for years to come. In the future, we will add the emerging Low Energy (L.E.) Bluetooth broadcast & receiving technology known as Auracast™ to the list.

And so, we have options and changes are happening even as I write this. However, the important thing is for Senior Living residents to hear now.  

In the end, Bingo and Yoga for all!

Without access to communication, people can’t fully participate.  And so, don’t be taken by surprise. Ask about assistive hearing technology. Be included – not excluded – in your new home. After all, it’s a matter of quality of life!

****

Also check out my blogs at https://hearing-loss-talk.com/

 

Hard-of-Hearing Accommodation in State-funded Capital Projects

Loop Minnesota Posted on by

2024 is a Bonding year for the State of Minnesota. This is when organizations, companies or venues can apply for State funding help with capital projects. These are often referred to as infrastructure projects, such as the construction of new buildings or the renovation, replacement and/or refurbishment of existing buildings.

Since 2017, capital projects that involve public gathering spaces where audible communication is an essential part of such spaces, access accommodation for Hard-of-Hearing patrons must be provided.

Therefore, State grant applicants have to be aware of the 2017 mandate 16C.054 ACCOMMODATION FOR HARD-OF-HEARING IN STATE-FUNDED CAPITAL PROJECTS. https://www.revisor.mn.gov/statutes/cite/16C.054

This means that everyone involved with the project – from grant applicants to architects, designers, and contractors etc. – must be familiar with the cited acoustics and hearing loop assistive technologies and their compliance criteria. Please review the exact details of this communication access and accommodation mandate.

If acoustics standards and criteria can’t be met or if the installation of hearing (audio) loops is not possible, an Exemption must be sought on either one or both of these requirements. Be familiar with the Exemption application process.

The Minnesota Commission for the Deaf, Deafblind and Hard of Hearing (MNCDHH) will review the petition. To avoid delays, be clear about the exact reasons why an exemption should be granted. Propose alternative ways of how the public space will accommodate the hard-of-hearing public in a manner that is at least ADA compatible. Design plans & details as well as site pictures help.

In the end,

Writing a State of Minnesota grant application for funding help with capital building and renovation projects. If audible communication is involved in such spaces, be aware of the above 2017 mandate. Public money draws access accommodation for the hard-of-hearing public.

Facility Upgrades Endanger Existing Hearing Loops

Loop Minnesota Posted on by

Loop Design and Installation

Recently, a meeting room for hard-of-hearing people got an AV upgrade. New ceiling PA microphones were installed together with some other refined audio gear. Afterwards, the hearing loop no longer worked. Hopefully, the workers only forgot to reconnect the loop and did not cut the wires or remove equipment, thereby destroying the system.

Once they have been professionally installed and certified, hearing loops are pretty much maintenance-free. They are tied into the other AV equipment and work on their own, automatically and without fuss. And so, it is easy to forget about them.

Include existing hearing loops on project management checklists!

Project managers must make sure that existing hearing loops are not forgotten and are not harmed during during any renovation jobs. All to often workers and even electrical and AV contractors are not familiar with hearing loop systems and do not recognize the set-ups. This is why hearing loop wires and electronics must be identified for any workers before any refurbishment jobs begin.

Once the work is completed, the testing and verification of proper loop function is a project management responsibility. After extensive updates, the loops might have to be recalibrated in order to continue to meet the requirements of the IEC 60118-4 (International Electrotechnical Commission) loop performance standard. And so, hearing loop concerns during facility upgrades definitely deserve a place on project management checklists!

What can go wrong?

  • Physical damage. Wires hidden under carpeting or floor tiles are often cut during floor renovations. Yet, loop wires can also be installed in other locations, even along ceilings which makes them vulnerable to being pulled or damaged.
  • Hearing loop signage maybe be removed and never replaced. Hard-of-hearing people will not know that the venue has a loop and the loop will not be used.
  • Loop wires are disconnected from their specialized amplifier and the amplifier itself might be removed from the electrical cabinet.
  • Disconnected loops are not reconnected to existing or upgraded AV features.
  • Hearing loop function is not tested at the end of the job. Loops are left inactive, damaged or malfunctioning.
  • Loops are not recalibrated for best function and compliance. As a result of invasive construction, electrical and/or AV work, hearing loops may be out of compliance with required performance standards. Failure to recalibrate will result in substandard loop performance. Project managers must see that this does not happen. Yet another reason to test the loops after any job completion!

For all these reasons, existing hearing loops must be included on the project management checklists during facility upgrades. They cannot be forgotten. They have to be protected from physical damage. At the end of the refurbishment job, loops must be tested. They must be integrated with any previous or upgraded AV features and comply with IEC standards.

 *****

To learn more about hearing loss, also visit my website  https://hearing-loss-talk.com/

 

 

 

Correct Microphone Use is Essential for Consistent Hearing Loop Sound

Loop Minnesota Posted on by

 

For hearing loop sound to be clear and consistent, loop-connected microphones (mikes) must be used correctly.

The microphone style, type and installation vary with the venue. But no matter what these choices are, sound signals that do not go through loop mikes are not fed into the hearing loop. They are not picked up by telecoils and cannot be heard by those listening through the loop.

·        A church member wondered what was wrong with the church hearing loop. He heard and understood the sermon and readings perfectly, but he could not hear anything when the pastor made announcements away from the altar and pulpit.

Obviously, the loop worked. However, in some way the pastor was not “miked” when he addressed the congregation away from the fixed loop microphones attached to the altar and pulpit. That’s when a loop-connected handheld mike should have been used. Then again, maybe the pastor had a body/belt worn microphone pack, such as a lapel mike, that was not turned on. Or maybe he forgot to wear it?

·        Recently, my husband and I attended the launch of a new hearing loop in a Town Council Chamber. The microphone used for public comments was a handheld mike that was used incorrectly in many ways. People held it low at chest level, turned their heads away from it and waved the mike around…

Listening through the loop became almost impossible as the burping, halting sound faded in and out. In this case, a fixed mike such as a “gooseneck” mike is preferrable as it forces people to speak directly into it. The problem has since been resolved.

Tips for improved loop microphone use

·        Make sure that loop-connected microphones of any style are turned on and ready for use.
·        Speak at a normal voice level directly into the microphone.
·        Do not walk away from fixed loop mikes – or use a loop-connected portable mike
·        During “looped” question-and-answer sessions, handheld microphones are passed around so that all can hear the question and the             answer. The person who has the mike speaks – one at a time.
·        Hold handheld mikes still and close to the mouth, usually at chin-level. This leaves the lips of the speaker visible.
·        When you turn, the microphone must turn with you in order to maintain that close-to-the-mouth position.
·        Waving a handheld mike around or turning the head away from it leads to uneven, broken-up sound signals that frustrate loop users.
·        Ultimately, maintain the handheld or body-worn mikes: Turn them off and wipe them clean after use. Store them correctly. Put them             on the charger or replace the batteries as needed.

In the end, correct microphone use is essential for consistent hearing loop sound. It promotes clear and effortless listening, which in turn makes for satisfied hearing loop users.  It is a matter of communcation access and quality of life.

*****

If you want to learn more about various topics concerning hearing and hearing loss, please see my blog at  https://hearing-loss-talk.com/

Caring About Others Leads to New Hearing Loop

Loop Minnesota Posted on by

Picture by Justin Burwinkel

 

This is not only a story about the installation of a new hearing loop in a Church in Minnesota. It is a story about communication access.  It is a story about empathy and advocacy without having a need oneself. But mostly, it is a story of how caring about others leads to a new Minnesota Hearing Loop.

Not understanding speech-in-noise can be very isolating and life-limiting for those with hearing loss. This is one of the major reasons why people no longer attend book clubs, church services and social club meetings.  As one woman put it:” There is nothing in it for me anymore. I can’t understand a word.” This is why hearing loops are important. So far, this is the only assistive listening technology that helps improve the understanding of speech in background sound.

Hear Clearly at St. John the Baptist Catholic Church in Jordan, Mn

Some weeks ago, the Church became the proud owner of a new hearing loop. It has excellent sound quality and now ALL can hear!  A parishioner saw the need for including people with hearing challenges in the Church community. He suggested the installation of a hearing loop, advocated for it and saw the project through to completion with the help of an equally devoted friend. They deserve double kudos as neither of them has hearing loss. How cool is that – thinking and caring about others and advocating for those who would be excluded!

That said, many thanks also go to those who supported the looping effort and helped fund it. Hearing loops do not install themselves, and they are not free.

And so, the list of hearing loops across Minnesota grows as many people are beginning to appreciate that the time for them to hear clearly in noise is Now – NOT years from now!

In the end, Care about Others! Make venues accessible with hearing loops and help people find those loops! List them on the Access Page of Google Maps. Announce them on Website pages and mention them in any publications, such as Newsletters and Bulletins. Tell the world that you care about communication access and quality-of-life for ALL.

****

So, where do you want to hear better? Contact us at Loop Minnesota with any questions or loop suggestions?

May – the Month to Showcase Hearing Loops and Telecoils!

Loop Minnesota Posted on by

Every year, the American Speech-Language-Hearing Association (ASHA) dedicates the month of May as Better Hearing and Speech month. The purpose is to raise awareness about communication disorders.

Loop Minnesota wants to broaden the focus of this message as far as Better Hearing is concerned. People with hearing loss struggle to hear and understand speech in background noise. For them, communication and learning are seriously hampered in loud places. While hearing aids and assistive devices can help, they too have their limits.

Better Understanding Speech in Noise Means Better Hearing

To this day, the assistive system of Hearing Loop & Telecoils is the most effective and predictable way for overcoming speech-in-noise challenges. This is why the month of May is also a good time to showcase the technology that enables those with hearing issues communicate a lot more efficiently because they Hear Better in noise.

And so, it makes sense that the discussion about Better Hearing should also focus on Better Understanding of Speech in noisy venues.  For those with telecoils in their hearing aids or cochlear implants, hearing loops manage background noise in venues, such as churches, conference halls and meeting rooms. As counter loops, they make life easier at store check-out counters, information desks, ticket counters, bank teller windows and more.

In the end, let the month of May be a time of advocating for Better Hearing by means of Hearing Loops and Telecoils in public places, no matter what their size.

  •  Ask hearing specialists about Loop Technology and Telecoils (T-coils). Do my hearing aids have telecoils? Are they activated? Why not?
  • Ask venues, businesses, churches, and libraries what kind of access they provide for visitors, customers, and members with hearing loss. Let them know how and why Loops could help.
  • Get involved! Become a member of Loop Minnesota. Learn about hearing loops, and about other access technology choices.
  •  Help spread the word on Hearing Loops and Telecoils in your communities.
  • Let Loop Minnesota know about places with existing loops or access technology so that they can be added to our website list.
  •  Where would you like to hear and understand better? Contact us. We can help.

The world is getting louder by the day. Expecting life to play itself out in quiet, accommodating environments is fast becoming an unrealistic expectation. No matter what time of the year, at Loop Minnesota we aim to help people hear and understand and communicate better. Join us. Be bold!  It’s the Month of May and it’s O.K.

Creating a Hearing Access Page: Your Help is Needed!

Loop Minnesota Posted on by

Loop Minnesota is in the process of updating its current website lists of hearing loops across the State. However, our Hearing Access page will not only include loops but also locations of other types of Assistive Listening Technology that are offered to accommodate those with hearing problems.

 Finding Hearing Accommodation and How You Can Help

 1) If you Manage a Facility or Business – Does it have Hearing Access? Please let us know.

Got a hearing loop and/or assistive listening technology installed at your business, venue, or place of worship? Great! Now, tell the public about it. Share the information with Loop Minnesota and get on our Hearing Access List.

Hearing access information is hardly ever mentioned on websites or Facebook pages.  However, if people with hearing loss do not know about the existence of the technology, they will not use it.  Also, on site, appropriate signage is crucial.

Questions:

Do you have an Assistive Listening System? Where is it located? 

  • Hearing loop?
  • FM System?
  • IR – InfraRed System?
  • Wi-Fi System?

 

Does it work and is it used?  

  • Is it listed on your website?
  • Is the Hearing Loop listed on Google Maps?

 

Are information signs posted?

Are signs posted to inform people that hearing assistive technology is available? Without signs, people do not know about the Hearing System and will not use it.

Do You have Listening Devices to Access the System?

  • Do you have system-specific listening devices (receivers) and headphones?
  • Are batteries routinely replaced or the receivers charged?
  • Do you have neck-loops for making the FM or IR system compatible with telecoils in hearing aids or cochlear implants, as required by the ADA?

 

2) If you are a person with hearing loss

  •  Do you know of hearing-loss-friendly establishments? Please let us know about the locations in your city or community and about the types of accommodation that are provided.

 

In the end, information is only helpful if it is correct and up-to-date. So, Thank you for your feedback and help.

We look forward to hearing from you. Click this link to contact us.

Loop Minnesota a Finalist for ACG MN BOLD AWARDS

Loop Minnesota Posted on by

Picture courtesy ACG MN BOLD AWARDS

Loop Minnesota is proud to be a candidate for the 2023 Minnesota Association for Corporate Growth (ACG) BOLD Award.  We have moved through the application and vetting phases and are now a finalist in the Not-for-Profit category.

According to the ACG website, “BOLD Awards honors and highlights the innovative and inspirational organizations that make Minnesota great. These awards are designed to honor and recognize innovation, inspirational moves, bold visions and leaders that have made bold moves to positively grow, restructure or enhance their companies for the benefit of all stakeholders.”

 BOLD moves for Loop Minnesota are embedded in our mission. We advocate for Equitable Access to Communication for those with hearing loss. ALL people need access to their communities – stores, businesses, banks, libraries, places of worship etc.

Hearing loss is a communication problem. The biggest challenge is understanding speech in background noise. And so, it is quite BOLD for Loop Minnesota to advocate for accommodation technology on behalf of the roughly 20% of Minnesotans with hearing loss.

For now, and into the future, hearing loops are still the best bet for understanding speech clearly in loud venues – large and small. They include rather than exclude people. Participation beats isolation!

 Even if Loop Minnesota is not chosen, only good can come from being nominated for this award. Our BOLD moves and efforts are recognized. The public exposure and increased visibility are priceless.

At the very least, ACG member corporations and businesses will learn about the need to make businesses and venues accessible to people with hearing challenges – an untapped population of potential clients, customers, members, sponsors etc.

The recognition of assistive listening advantages might make Loops for Daily Living – one of our BOLD goals –a dream come true. Hearing Loop signs everywhere – at bank teller windows, ticket counters, information desks, store check-out counters and customer service windows! What a wonderful, accessible world this would be!

Regardless of the outcome, Loop Minnesota will BOLDLY proceed with its mission to ease communication and preserve quality of life for Minnesotans with hearing loss.

*****

To join us as a member or for more information, Contact Us – Loop Minnesota 

So, Where’s the Loop? Help People Find Your Hearing Loops

Loop Minnesota Posted on by

Hearing Loops Help Everybody

Many businesses and venues have installed assistive listening hearing loops to accommodate those with hearing loss. However, these loops remain all too often unused because people do not know how or where to find them.

Do not make hearing loops a secret. Advertise them on social media and in ads. Tell people where they are. It is not only the right thing to do but it is also a wise business move. Become the hearing-friendly store or venue in your area and beyond. Don’t exclude the roughly 20% of adults with hearing loss. They could become potential clients, members, or sponsors.

There are 4 major issues that work against locating loops:

  • Once installed and certified according to IEC standards, the hearing loop is not reported to sites that list loops, such as Loop Locator, LoopFinder, Google Maps or the local loop advocacy sites, such Loop Minnesota in our State. But remember, these sites can only list what is reported to them. Also, many business and venue owners are unaware that they can list their assistive hearing loops under the “Accessibility” details on Google Maps.

 

  • There is no signage. Either none was ever posted at the looped location, or it might have fallen off. And so, although the loop is present, nobody knows. Check on the signage! See pictures above.

 

  • Lack of promotion. Businesses and venues do not mention listening assistance such as hearing loops on their websites or in their advertising materials.

 

  • Loop assistance is never mentioned to audiences or customers. Remind people before presentations, meetings, or worship services that a hearing loop is in place. Also, tell those who do not have telecoils in their hearing devices – as well as those who simply want to hear better in a large and noisy place – where they can get a loop receiver or listener.

 

If you know of hearing loops that are not advertised, not listed on Google Maps or that do not work properly, inform the business or venue owners. Or, if you do not want to do that, let us know at Loop Minnesota and we will contact them.

In the end…

Loops are meant to be used – not to be ignored or hidden. Be found. Make your hearing loops a standing feature of any promotional materials. After all, this is a matter of equitable access to communication so that all are included and nobody is left out. So, where’s that loop? Tell us. We all want and need to know.

*****

Join us as a member at loopminnesota.org. Contact us! Help us get Minnesotans in the hearing loop. Together we can do it!

Also, visit my website where I write blogs on all sorts of topics related to hearing and hearing loss  https://hearing-loss-talk.com/